Clearing Cache and History

Clearing Your Internet Browser’s Cache and History

To ensure your privacy, we recommend that you clear the Internet browser’s cache and history after visiting any website which presents your personal financial information. Internet browsing software, such as Microsoft Internet Explorer and Netscape, stores or “caches” content of web sites visited during online sessions to display pages previously viewed more quickly. Additionally, the Internet browser’s history list tracks web site addresses you visit. Clearing your browser’s cache and history ensures that other people using the computer (particularly public computers) do not have access to your session information.

To clear the browser cache and history, follow the instructions below according to the type of Internet browsing software and computer.

Netscape 4.x for Windows and Macintosh

  • From the Edit menu, select Preferences…
  • In the Category area, double click Advanced.
  • Click Cache.
  • Click the Clear Memory Cache button, and choose OK when prompted.
  • Click the Clear Disk Cache button, and choose OK when prompted.
  • In the Category area, click Navigator.
  • Click the Clear History button, and choose OK when prompted.
  • Click the OK button at the bottom of the Preferences box.
  • Close and restart your browser.

Netscape 6.x for Windows and Macintosh

  • From the Edit menu, select Preferences…
  • In the Category area, double click Advanced.
  • Click Cache.
  • Click the Clear Memory Cache button.
  • Click the Clear Disk Cache button.
  • In the Category area, click Navigator.
  • Click the Clear History button.
  • Click the OK button at the bottom of the Preferences box.
  • Close and restart your browser.

Netscape 7.x for Windows and Macintosh

  • From the Edit menu, select Preferences…
  • In the Category area, double click Advanced.
  • Click Cache.
  • Click the Clear Cache button.
  • In the Category area, double click Navigator.
  • Click the Clear History button.
  • Click the OK button at the bottom of the Preferences box.
  • Close and restart your browser.
Internet Explorer 4.x, 5.x, or 6.x for Windows
  • From the Tools menu - if using IE 5.x or 6.x - or from the View menu - if using IE 4.x, select Internet Options…
  • The Internet Options… box appears with the General tab displayed.
  • Click the Delete Files… button that appears within the Temporary Internet files section.
  • Select the Delete all offline content checkbox, and then click the OK button.
  • Click the Clear History button within the History section, and choose Yes when prompted.
  • Click the OK button at the bottom of the Internet Options box.
  • Close and restart your browser.

Internet Explorer 5.x for Macintosh

  • From the Edit Menu, select Preferences.
  • In the left hand column, click Advanced under the Web Browser heading.
  • Click the Clear History button within the History section, and choose OK when prompted.
  • Click the Empty Now button within the Cache section.
  • Click the OK button at the bottom of the Preferences Box.
  • Close and restart your browser.

Unable to access HLOnline with Internet Explorer 7.x for Windows Vista

  • From the Tools menu - if using IE 7.x, select Internet Options…
  • The Internet Options… box appears with the General tab displayed.
  • Click on the advanced tab.
  • Scroll to the bottom and uncheck, “use TLS 1.0?
  • Close and restart your browser.