Company Profile

Investor's Bill of Rights

As a Hilliard Lyons client, you have the right to:

Quality service

To be treated in a fair, ethical, and respectful manner in all interactions.
To receive courteous service and competent advice at a fair price.
To select your own Financial Consultant or request a different one if you are not satisfied.
To move your account to another Financial Consultant or a new investment firm whenever you wish, in a simple, efficient manner.
To fair consideration and a prompt response from Hilliard Lyons if any problem with your account ever arises.

Full, clear reporting

To clear, accurate, easy-to-understand descriptions of all your transactions, statements, and other communications from Hilliard Lyons.
To be informed clearly about all of the costs associated with your account and the costs related to individual transactions, including commissions, sales charges, loads, and other fees.
To accurate and timely regular statements of your accounts, including detailed transactional information.
To be provided with clear descriptions of the policies and practices which protect the privacy of your non-public, personal information.

Responsible investment advice

To be provided with responsible investment recommendations based on your personal objectives, time horizon, risk tolerance, and other factors, as disclosed by you.
To be apprised of significant conflicts of interest identified in a financial relationship between you and your Financial Consultant or Hilliard Lyons.
To expect professional assistance to help you clarify your investment goals and risk tolerance.
To assistance in setting realistic expectations about the long-term performance and associated risks of various securities.

Prompt, fair resolution of problems

To fair consideration and a prompt response on any problem that might arise with your account.
To a clearly defined process for raising and resolving a complaint.
To be apprised of alternatives if we are unable to resolve a dispute to your satisfaction.

As a Hilliard Lyons client, you have the responsibility to:

Keep your accounts current

To have cash or available margin-buying power in your investment account, or transfer funds in that account, to ensure payment for securities purchases by the settlement date.
To review all transaction confirmations and account statements or reports carefully and promptly and report any errors immediately.

Communicate with your Financial Consultant

To provide complete and accurate information about your financial status, investment goals, and risk tolerance when seeking investment advice, so that we can provide appropriate recommendations.
To seek whatever information you need or want from your Financial Consultant by proactively asking any questions about your account, a specific transaction, risk exposures, potential conflicts of interest, and, of course, commissions, sales charges, and other fees.
To notify your Financial Consultant promptly whenever there is a significant change in your investment objectives, risk tolerance, income, net worth, or liquidity needs.
To review your portfolio holdings on a regular basis, and whenever your financial circumstances change.
To advise your Financial Consultant about other holdings you have at other broker-dealers or directly with mutual funds, so that we can make sure you receive any applicable “breakpoint” discount.

Inform and educate yourself

To thoroughly read all sales literature, prospectuses, and/or other offering documents, when available, before making any investment decision.
To carefully consider all investment risks, fees, and/or other factors explained in these documents.
To make certain that you understand the relationship not only between your investment objectives and the risks and returns on your particular investments, but also between your particular investments and your investment objectives. You need to remember that every investment has some degree of risk and that it is possible to lose money — some or all — on any investment.

Use the right resources — carefully

To consult an attorney or a tax adviser for specific tax or legal advice.
To consider carefully the validity and reliability of investment information obtained from all sources, especially unsolicited information obtained over the Internet.
To understand that the opinions of securities analysts should never be interpreted as a guarantee of future performance or rate of return.

At Hilliard Lyons we feel an obligation to abide by the highest professional standards; anything less would be inconsistent with the trust our clients have placed in us.